Shipping
Printable downloads will be available as soon as payment clears.
Orders under $35 ship for $4.50. Orders over $35 ship for free.
Processing times vary by product and will be noted on the product page. In stock items typically ship within 2 business days. Yarns marked as backorder will be dyed for you. These yarns typically ship in 5-7 business days but may take up to 3 weeks if yarns need to be ordered to dye. Feel free to contact me at [email protected] if you have specific questions about processing times.
Physical items will ship to the USA only via USPS Ground shipping. Shipping time typically takes 2-5 business days. You will receive tracking when your item ships.
Refund and Returns Overview
Our refund and returns policy lasts 14 days. Please contact us at [email protected] with 14 days of delivery. If 14 days have passed since your purchase is delivered, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, free of odors.
Non-returnable items:
- Mystery Yarn
- Destash Yarn
- Printable Downloads (pdfs)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use or odors.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] a physical address will be provided to send your return once approved.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact me at [email protected] for questions related to shipping, refunds or returns.